Terms and Conditions

Orders are shipped Monday-Friday (last orders at 3pm)  Please allow 1 day for processing before your order is shipped.

Our office is open Monday to Friday 10am until 4pm.

Any order placed outside of these times will be shipped next working day. This excludes weekends and bank holidays and other public holidays. 

Shipping within the United Kingdom (including Northern Ireland) will be sent standard 2nd class mail and is NOT guaranteed to arrive on a specific day and is not insured. All of our orders are tacked.

Due to the nature of the item, for sanitary purposes there are no refunds or exchanges

Each lash is hand made, and there for may not be exactly identical, thus adding to the authenticity of the product.

In the unlikely event you receive a damaged item, we will gladly replace it. If the lash has been removed from the tray or cut to size it will not be considered damaged.


Any returned goods will be inspected before a refund/exchange is offered.

We accept returns within 14 days of purchase providing the product has not been opened  The manager's decision is final. Delivery charges are NON-REFUNDABLE

For damaged item(s), please include your order # and return to our offices at: Parc Ferryman, Newbridge Road Industrial Estate, Pontllanfraith, Blackwood, NP122XF